I reached out and contacted support and in short they basically said;
Uninstall/Install/Clear Cache (Autel Explorer App) - did not make a difference
I provided them a couple of links to this site with the Android issue but they have come back with;
No one else has contacted them, no one else is having the issue, developers seem to believe it is a Pixel 3 issue because of hardware problems.
I am starting to roll my eyes ... I am a Principal Systems Engineer with 30+ years of electronics and systems under my belt - kind of feel like I am being snowballed as they say "try another device"... well, I tried another Pixel 3 as that is all I had and had the same issues. Reading some of his responses I take it he is not reading much into mine as he is asking questions he could answer himself if he read my email. Starting to get frustrating... but, the old app works.
Here are the email threads and I apologize in advanced for the formatting but this is how it pasted;
--- LATEST REPLY FROM ME -----
Taylor,
Did you read the links below? It is not isolated to the Pixel 3 as a Samsung Galaxy 8 and a Note 9 was having the same issue - read what is being reported on the AutelPilots forums please.
There is another user in the forum who said they contacted Autel support.
Why does the older Autel Explorer v1.3.9 application work flawlessly with the Pixel 3?
Why does other applications work on my Pixel 3 XL with zero issues? I have never heard of the Pixel 3 having hardware issues; I have owned mine for almost 2 years with zero issues!
There is a reason the new application is causing the O/S to crash versus the old application working flawlessly.
Let me know what you find out - will post the email thread in the Autel Pilots forums to get some feedback.
Thank you,
c-
---
[email protected] wrote:
Hello Craig,
Thank you for following up! We have had no other reports of this issue, but were made aware by our development team that the Pixel 3 is facing many issues due to hardware with numerous applications. It is a possibility that the issues you're experiencing with our application are caused by the Pixel 3 hardware. We have had no other reports of this issue on any other android device. If you have any other devices available to you we recommend using them.
Best,
Taylor B.
Customer Support Representative
[email protected]
AUTEL ROBOTICS
www.AutelRobotics.com
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On Mon, 22 Jun at 11:26 AM , Craig <craig@> wrote:
Any update with the problem?
Tried another Android this weekend, pixel 3 and had the same issue
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BlueMail for Android
On Jun 18, 2020, at 8:19 PM, Craig LeValley <
craig@l> wrote:
v
1.1.5.3 freezes then crashes.
I do not have another Android device to test with.
People are complaining in forums;
Explorer App Evo II
Using the App Evo 2 . Screen freezes up for 2 to 20 sec/
I got the idea to use the previous app from the forums.
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BlueMail for Android
On Jun 18, 2020, at 6:37 PM, Taylor James Baker <
[email protected]> wrote:
Hello Craig,
Can you tell me what version of the app you were previously using that was giving you the issue? Additionally if you have any additional android devices that you can test this issue with please let us know the results. We have not had any other reported issues with the Android App crashing on devices.
Best,
Taylor B.
Customer Support Representative
[email protected]
AUTEL ROBOTICS
www.AutelRobotics.com
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On Thu, 18 Jun at 3:13 PM , Craig <craig@> wrote:
Didn't make a difference, it locks up after 20-30 seconds. I can continue to fly controller only and when I land the phone reboots.
I updated the firmware manually from the SD card and it asked to do it again when I installed the new version of Autel Explorer. I've cleared cache and removed/installed - clear cache and data about 3x - all hangs and crashes my Android
I loaded Autel Explorer v1.3.9 and it works with zero issues.
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BlueMail for Android
On Jun 17, 2020, at 3:04 PM, Taylor James Baker <
[email protected]> wrote:
Hello Craig,
Thanks for reaching out! I'm sorry to hear about this issue, can you please clear the cache and uninstall and reinstall the App?
Best,
Taylor B.
Customer Support Representative
[email protected]
AUTEL ROBOTICS
www.AutelRobotics.com
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Twitter |
Instagram |
YouTube