Hello All - Hoping someone can shed some light on this issue. I'm fairly tech savvy but have been unable to get through this issue, after multiple calls/chats with Autel Support and google searches.
I have a fairly new Evo that I flew about 5 times before attempting to update the firmware. The download on the remote was successful, but from there it went awry. When I attempted to upload to the drone, it got all the way through and then failed. I attempted to redo this countless times. Nothing. Since then, the remote absolutely refuses to pair with the drone, or maybe vice versa.
I did the manual firmware update to the drone per the instruction video. I attempted to update the controller via a USB thumb drive per Autel's instruction. No pairing.
When I turn on the drone, the yellow lights flash as if it's not paired. The remote, when turned on, simply says "Connecting", or if I turn on with the home button pressed as well, "matching" first appears and then it times out (as do the flashing lights on the pairing button on the drone). I've tried to do this in every order (turning drone on first, controller first, etc.). Nothing seems to work.
Is there something I am missing here? Each time I call Autel I'm told to do a slight variation of what I have previously done and they're always optimistic it will work, but it doesn't. Perhaps I have a bad unit.
Any advice? Similar issues? Thanks!
I have a fairly new Evo that I flew about 5 times before attempting to update the firmware. The download on the remote was successful, but from there it went awry. When I attempted to upload to the drone, it got all the way through and then failed. I attempted to redo this countless times. Nothing. Since then, the remote absolutely refuses to pair with the drone, or maybe vice versa.
I did the manual firmware update to the drone per the instruction video. I attempted to update the controller via a USB thumb drive per Autel's instruction. No pairing.
When I turn on the drone, the yellow lights flash as if it's not paired. The remote, when turned on, simply says "Connecting", or if I turn on with the home button pressed as well, "matching" first appears and then it times out (as do the flashing lights on the pairing button on the drone). I've tried to do this in every order (turning drone on first, controller first, etc.). Nothing seems to work.
Is there something I am missing here? Each time I call Autel I'm told to do a slight variation of what I have previously done and they're always optimistic it will work, but it doesn't. Perhaps I have a bad unit.
Any advice? Similar issues? Thanks!