Must be an error. Not sure why B&H would do that. It sure has created quite some confusion.
Thanks for the prompt response and update. Surely a silly mistake by whoever has been updating their database.
I just checked with B&H sales department - they are showing the Nano and Nano + as discontinued on their website. I spoke with one of their staff members who sells drones and he told me that B&H is in the process of refunding their pre-order customers as these drones will be delayed well into 2022 or Autel may cancel the drones altogether. This is from the B&H sales folks directly.
as far as i know, bhphoto doesn't charge anyone's credit card for a pre-order. you don't have to "pay" until your item is shipped. unless you sent cash or money order then a traditional refund is not necessary. however, these newer payment methods such as paypal, apple pay, and other pay wallets and epayment types will have to be processed for a refund. all laws apply (if you live in a state that cares about the consumer): after a certain period of time, inform the customer and gain permission to continue to keep the money you've collected or process a refund. you cannot bank on the customer to forget about it or die or wait for some type of timer to expire for making a claim. generally those of us who use paypal and such peer-to-peer payment types understand the money is sent and we only do it if we trust the seller and we understand the payment processor's rules for completing the transaction. otherwise, there are those people who think merchants are collecting money and enriching themselves on preorders at our expense, making money on interest, etc. theborg, you probably know this, b&h is likely fed up with waiting and not getting accurate/timely info and although they sell a million electronic products (i don't know why they would care about an autel drone) but it's possible their patience has worn out and this is how they handle it. but again, you might be on to something as b&h might have heard something the rest of us don't yet know about. i guess all we can do is wait and see but i really hope it's not true. couple hundred people are counting on those new autel drones and since we can't exactly buy the mavic3 right now, it's going to be a drone drought this winter.
as far as i know, bhphoto doesn't charge anyone's credit card for a pre-order. you don't have to "pay" until your item is shipped. unless you sent cash or money order then a traditional refund is not necessary. however, these newer payment methods such as paypal, apple pay, and other pay wallets and epayment types will have to be processed for a refund. all laws apply (if you live in a state that cares about the consumer): after a certain period of time, inform the customer and gain permission to continue to keep the money you've collected or process a refund. you cannot bank on the customer to forget about it or die or wait for some type of timer to expire for making a claim. generally those of us who use paypal and such peer-to-peer payment types understand the money is sent and we only do it if we trust the seller and we understand the payment processor's rules for completing the transaction. otherwise, there are those people who think merchants are collecting money and enriching themselves on preorders at our expense, making money on interest, etc. theborg, you probably know this, b&h is likely fed up with waiting and not getting accurate/timely info and although they sell a million electronic products (i don't know why they would care about an autel drone) but it's possible their patience has worn out and this is how they handle it. but again, you might be on to something as b&h might have heard something the rest of us don't yet know about. i guess all we can do is wait and see but i really hope it's not true. couple hundred people are counting on those new autel drones and since we can't exactly buy the mavic3 right now, it's going to be a drone drought this winter.
I gave B & H a call today,and and was told the new Autel drones were taken out of the system ,explaining the dis. message.
I gave B & H a call today,the new autel drones were on there as Discon..,and were taken out of the system,and he did notas far as i know, bhphoto doesn't charge anyone's credit card for a pre-order. you don't have to "pay" until your item is shipped. unless you sent cash or money order then a traditional refund is not necessary. however, these newer payment methods such as paypal, apple pay, and other pay wallets and epayment types will have to be processed for a refund. all laws apply (if you live in a state that cares about the consumer): after a certain period of time, inform the customer and gain permission to continue to keep the money you've collected or process a refund. you cannot bank on the customer to forget about it or die or wait for some type of timer to expire for making a claim. generally those of us who use paypal and such peer-to-peer payment types understand the money is sent and we only do it if we trust the seller and we understand the payment processor's rules for completing the transaction. otherwise, there are those people who think merchants are collecting money and enriching themselves on preorders at our expense, making money on interest, etc. theborg, you probably know this, b&h is likely fed up with waiting and not getting accurate/timely info and although they sell a million electronic products (i don't know why they would care about an autel drone) but it's possible their patience has worn out and this is how they handle it. but again, you might be on to something as b&h might have heard something the rest of us don't yet know about. i guess all we can do is wait and see but i really hope it's not true. couple hundred people are counting on those new autel drones and since we can't exactly buy the mavic3 right now, it's going to be a drone drought this winter.
I guess we'll just wait and see - I dont understand why they would take them out, issue refunds, and then put them back in 2 weeks later....I don't know what the point would be.
It's hard to explain I know,I guess people that wanted it in their hands before Xmas,not looking
AutelPilot ≠ Autel, they are a Chinese distributor not authorized to sell into the US market.
