Recent content by Steverino

Would you sell the live deck separately?

I have found the quickest way to get support is to call them and hold for as long as it takes. I needed to get a drone repaired a couple of months ago and after my emails weren't answered, I called and the voicemail told me I was in the queue and was number 18. I put the phone on speaker phone...

I've had the exact same problem on three different occasions and each time I was flying over water. The first time was with the X-Star Premium and the second two times were with the EVO II. I don't know how many charge cycles were on the X-Star Premium but each of the EVO II had between 80 and...

I purchased a three pack of these PNY SD cards and my EVO Lite does not even see them. It says no SD card is inserted. They work fine in my computer and I did full overwrite format with the SD Card Formatter utility but the problem remains. Has anyone else had problems with these cards?

I asked Autel and they verified that autelpilot.com is an authorized reseller. I purchased an Autel EVO Lite from them and received it in a timely manner and had no problems. I later had to have the drone replaced with Autel Care and had no problem with that. I then purchased the Nano Plus from...

I was shocked and amazed that it didn't break into a thousand pieces. But, the lite is really light so I guess that's why it didn't break up. It did actually just fall out of the sky from what I could tell. It landed on its back. Perhaps I got lucky but the drone doesn't work so maybe it doesn't...

I was flying my new EVO Nano Lite+ this past Saturday and it just fell out of the sky and crashed to the payment. I flew it about 1000 feet away at between 20 and 30 feet altitude. I then pressed the return to home button. The aircraft ascended 130 feet(which is what I have programmed in the...

I tried repeatedly for 10 days to retrieve it but finally gave up. But I did see it with my underwater drone. But, it was 8 to 10 feet underwater and I was about 10 ft above the water on a railroad trestle. Even though I spotted it with the underwater drone, I could not tell exactly where it...

It's my understanding they have a separate insurance that cover flyaways which are not covered under Autel Care. I'm just wondering if it got stuck in a tree or on a tall building if that would be the same as a flyaway, as far as their coverage goes. It's simply a hypothetical question but it's...

Update: I received the drone and everything was perfect. Unfortunately, the drone crashed into water and sank to the bottom of the river but Autel Care replaced it without any problem. I realize others have had issues, especially with getting their orders in a timely manner but I have had no...

I've asked this question to Autel support several times and for some reason, they never answer it.

Perhaps I should just purchase a tablet and use that instead. I would want one that connects to the cellular network. Any recommendations?

I have had a serious ongoing problem with the AutelSky app connecting with my Samsung S8 phone. I purchased both the Lite+ and Nano+ a couple of months ago and have pretty much been unable to use these drones due to this problem. The problem is, the app rarely connects. The controller connects...

Can someone explain to me how to livestream to Facebook?

I asked Autel about autelpilot.com and about my warranty and I've attached a screenshot of their reply.