Recent content by Kenevil
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K
Firmware update appears to have broken my Nano's gimbal
Over 2 months since contacting them “Thank you for contacting our Autel Robotics Support Team! We have received your request and your ticket #239543 has been opened.” Still no response…. Beyond frustrated -
K
Mail into autel
It has been a few weeks since I contacted Autel regarding my gimbal not working. CRICKETS!! If I just mail it in to be fixed instead Of waiting for them to respond, where do I send it and what need to be included -
K
Gimbal issue
Don’t I have to wait for Autel to authorize me to send it in? -
K
Gimbal issue
Nano+ gimbal stuck and unresponsive. It calibrates fine but then ends up in a slanted position and unresponsive. IMU and compass calibration and gimbal calibration 3x but nothing works. Is it a firmware issue?? Emailed Autel twice but no reply -
K
Firmware update appears to have broken my Nano's gimbal
Similar issue. Sent an email today so hopefully I’ll get a response