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Gimbal issue

Kenevil

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Joined
May 14, 2022
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52
Nano+ gimbal stuck and unresponsive. It calibrates fine but then ends up in a slanted position and unresponsive.
IMU and compass calibration and gimbal calibration 3x but nothing works.
Is it a firmware issue??
Emailed Autel twice but no reply
 

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Nano+ gimbal stuck and unresponsive. It calibrates fine but then ends up in a slanted position and unresponsive.
IMU and compass calibration and gimbal calibration 3x but nothing works.
Is it a firmware issue??
Emailed Autel twice but no reply
At this point you can try to reflash the FW using the SDcard if that doesn't work then it will have to be sent in.
 
I had the same thing happen in march new out of the box. At that time I sent an email and recieved the support ticket auto-reply. I then populated the support ticket with a through description of the issue in plain language.. I also created a video and attached a link. I then followed up by phone and was very respectful and the support lady, Jessica, got me a warrenty authorization and shipping label by 5pm (it was a friday and they could have checked out for the weekend).

The aircraft was inspected and replaced by Autel, Ken later indicated on these forums that this behavior most likely indicates an issue with the gimbal motors...

Good luck
 

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