Recent content by Jim Brammer

@andrew124C41 I feel your pain. I've had similar experience with the Evo II Pro v2 jerky response versus other drones I fly. Hoping to hear from others in this forum who can suggest a fix. Otherwise, my E2P v2 will remain relegated to the task of shooting inspections, construction, and other...

Update: After waiting another four or five days with no response from Autel, I reached out again to @advexure, where I originally purchased my Autel Evo II Pro v2 back in September of last year. Even though it has been so long since my purchase, the team at Advexure jumped back in and escalated...

Yes, I copied the .bin files to the root directory of the SD card

Thank you David, I really appreciate your suggestions - sorry to say that I am still in the same position as before . . . I tried your Plan A - no good - controller will not connect to aircraft. FYI, I also tried to relink controller to aircraft - still no good. Then I tried your B - also...

Yes, I use the LifThor Mjolnir Evo Tablet Holder with a TriplTek 8 Pro tablet and it is rock solid - the best tablet holder I have used. The LifThor products are expensive but worth every penny.

Many thanks to the support team at @advexure, where I bought my Evo 2 Pro. They were able to escalate to Autel on my behalf. As a result, yesterday I finally received an email response from Autel support giving me a stock answer of "download the 2.3.23 firmware and upgrade from the SD card...

Thanks Shastaski, I tried using "2" for sales (instead of "1" for service") but experienced the same problem. After a few minutes on hold I get a recording saying "no one is available to take your call, please leave a message". I left 4 messages with no response so far. I finally decided to...

Thank you @Shastaski - great idea. I will give that a try on Monday!

I updated my Evo II Pro v2 to firmware v2.3.23 last weekend. Now, when I power on the drone, the rear LEDs are solid red and it will not connect to the remote controller. I sent an email to [email protected] on July 10 and received a response with a ticket number, saying that "A support...

I had a similar problem with the controller disconnecting at short distance on my Evo II Pro v2 and contacted Autel support, who recommended a manual firmware (FW) update that fixed the problem. I had tried a manual FW update already, but only with FW downloaded from auteldrones.com. The...

I had a similar problem with the controller disconnecting at short distance on my Evo II Pro v2 and contacted Autel support, who recommended a manual firmware (FW) update that fixed the problem. I had tried a manual FW update already, but only with FW downloaded from auteldrones.com. The...

Update: After posting this, I reached out to TriplTek and they suggested that I try a different cable to connect the TripleTek 8 to my Autel Evo II standard Remote Controller. And . . . it WORKED! Turns out that the cable causing the problem was a coiled cable, which came with the Lifthor...

I just purchased a TriplTek 8 Pro to use with my Evo II Pro v2. Using the TriplTek 8 Pro, I opened the Android version of Autel Explorer, powered on and connected to the Evo II Pro v2 RC and aircraft, but the Autel Explorer App looks strange - when I click the arrow up at bottom right of the...

G’Day kerm96, I think your best bet would be to contact Autel Customer Support. Their website lists a toll-free number for support in New Zealand: +64 800 627010. Hope that helps!

I’d like to update my iPad to iPadOS 15 but want to make sure it works OK with the Autel Explorer app. Is anyone out there using Autel Explorer on an iPad with the latest iPadOS 15? If so, are you having any problems or does it work OK??