Welcome, Autel Pilots!
Join our free Autel drone community today!
Join Us

Video Problems

bjtap

Well-Known Member
Joined
Jun 29, 2017
Messages
214
Reaction score
93
Age
74
Just received my replacement yesterday (XSP) and took it out this AM. I encountered video problems that I did not have with my first XSP. On my first run I noticed the horizon was severely curved (tilted) to the left. I brought her back in and adjusted the gimbal tilt, then sent her back out. This time the horizon distortion was a 'normal' curve, slanting downward from the middle of the horizon (screen) . Did not have this concern with original XSP, certainly not to the degree I am seeing here. I should add here that while the XSP was on the ground the horizon looked fine. As I flew out the second time the horizon's curve was not as severe, but noticeable.
I changed the battery and sent XSP for a third trip. This time I noticed that as I yawed to the left, the horizon slanted down to the right, quite noticeably. When the yaw was completed the horizon slowly unslanted but still had the curve.
A couple of other observations: There may have been a correlation as to the amount of tilt on the camera to the jerkiness in which the video played back. It may be, the more tilted down the more jerky it played back. All of the video playback was jerky, ranging from a few seconds of smooth playback to jerking to sticking and jumping. This video was shot at 4K, like my previous XSP's video. It is also being played back on the same equipment as before. An SSD c: drive and a 3.0 USB external hard drive. I did not experience near the jerkiness of playback before as now. (Intel core I7 CPU 920 @ 2.67Ghz).
One other observation, from the night before. As I was charging the batteries they did not appear to go though the normal cycle... ie they went from sequential lights directly to lights off. In 3 of the 4 cases the four solid lights phase was skipped. Upon charge completion, they did show fully charged and seemed to function normally during flight. Also today, the two batteries I used did go through the complete proper charging sequence.
So, before I contact Autel, are there any steps you think I can take to alleviate (eliminate) the curved horizons, jerky playback and the yawing left causing horizon slanting to the right. (One difference, I just remembered, with my first XSP my yawing was always set to slow speed, today it was much faster). Are we talking the mini SD card, the gimbal, the camera itself, user error ??? Thanks in advance for your advice and opinions.
More info: I copied the files onto a thumb drive and starting playing back on an USB 2 android tv box. They seem to play just fine... smooth. (Go figure).
 
Last edited:

WildDoktor

Well-Known Member
Joined
Feb 27, 2017
Messages
390
Reaction score
161
I would honestly say, with issues like that, you should contact support immediately and then let us know the outcome...we're not Autel engineers. :)

That said, it would be interesting for you to try formatting your sd card in the bird before taking off and seeing if that helps with the jerky video. (Seriously doubt that would help with the gimbal roll and yaw issues, of course.)
 

Agustine

Well-Known Member
Joined
Jan 18, 2017
Messages
6,824
Reaction score
5,244
Age
64
Location
Northern Ontario
I agree with WildDoktor. Others have had the tilt horizon issue and had to send the camera in. No idea on the jerky video, if your old camera played fine on your equipment this new one should to.
 

bjtap

Well-Known Member
Joined
Jun 29, 2017
Messages
214
Reaction score
93
Age
74
WildDoktor and Augustine,
Thanks for the replies. I did not say so, but I did reformat the sd card in the XSP the night before. The jerky video seems to be related to my computer if that footage plays smoothly on an USB2 android tv box. I can further point to my computer because I just put some of the footage into one of my video editing programs and playback was smooth there also.
 

bjtap

Well-Known Member
Joined
Jun 29, 2017
Messages
214
Reaction score
93
Age
74
Augustine,
You are right on with the player. I download the MPC-HC and there is smooooth playback. Thank you for that! (I was not playing from the card. I always transfer to my c: drive and make 2 copies to my external 3.0 usb drives and THEN delete the files from the mini SD card.
 

PRMath

Well-Known Member
Joined
May 13, 2017
Messages
411
Reaction score
106
Location
NW FL panhandle
Has anybody seen this issue?????
I was going to bring XSP down and when I attempted the down stick..........
The bird went to the RTH mode.
 

Wrsdas

Active Member
Joined
May 30, 2017
Messages
32
Reaction score
7
Age
64
We need to make sure we get good mini SD cards. What I mean the mini SD cards come in grades. I believe the one that comes with the new unit has a mb write capacity of 80mb. I also clean the camera contacts once ever few flights with alcohol wipes, and make sure the camera gimbal is seated correctly.
 

Latest threads

Forum statistics

Threads
8,097
Messages
76,404
Members
5,973
Latest member
socializedNerd