I bought an autel lite plus, and was very excited, given the many good reviews. I know this has an amazing very capable camera, and great battery duration.
Their customer support is useless. which is important when something has flaws, and obviously their products are not state of the art.
I got issues calibration does not hold. The first time took me 20 minutes to get it right. Upgraded the firmware, and still need to calibrate every time.
The support only answers calls, and reffered me to send an email. Waste 30 minutes on hold to find out that the only way to arrange a return is through email.
Do not waste the type of money on a product with such a bad service when you get a lemon.
My latest experience with DJI which is chinese based, I crashed the drone, due to issues with the GPS, and they gave me fast instructions how to retrieve the data, and in a week I got a new drone. The guy staty on the chat (which is impossible iwth autel given the crazy hours), until I got everything done.
Their customer support is useless. which is important when something has flaws, and obviously their products are not state of the art.
I got issues calibration does not hold. The first time took me 20 minutes to get it right. Upgraded the firmware, and still need to calibrate every time.
The support only answers calls, and reffered me to send an email. Waste 30 minutes on hold to find out that the only way to arrange a return is through email.
Do not waste the type of money on a product with such a bad service when you get a lemon.
My latest experience with DJI which is chinese based, I crashed the drone, due to issues with the GPS, and they gave me fast instructions how to retrieve the data, and in a week I got a new drone. The guy staty on the chat (which is impossible iwth autel given the crazy hours), until I got everything done.