Hi all, I got my Evo2Pro since October last year and it's been amazing so far. However, a couple of days ago, I was flying it and the control remote and phone got disconnected. Battery in both was over 70%, there was a direct sight and good signal overall.
Luckily I was able to return the drone home and there was no damages.
For the last couple of days I've tried different USB cables, reinstalled the phone app and even used another android phone to see if the issue was with the phone. Unfortunately, none of these actions/tests returned a positive result - I am still unable to connect the remote to my phone.
I am running the latest version on the phone app, controller, drone and batteries. And this started to happen all of a sudden mid-flight.
I wanted to see if anyone in this forum has experienced some similar issues with the E2P and how they got fixed, and/or alternatively if you can point me to the best contact number/email address to notify the customer service and proceed with a troubleshooting (I am based in Sydney, Australia)
Thanks so much for your help.
Dario
Luckily I was able to return the drone home and there was no damages.
For the last couple of days I've tried different USB cables, reinstalled the phone app and even used another android phone to see if the issue was with the phone. Unfortunately, none of these actions/tests returned a positive result - I am still unable to connect the remote to my phone.
I am running the latest version on the phone app, controller, drone and batteries. And this started to happen all of a sudden mid-flight.
I wanted to see if anyone in this forum has experienced some similar issues with the E2P and how they got fixed, and/or alternatively if you can point me to the best contact number/email address to notify the customer service and proceed with a troubleshooting (I am based in Sydney, Australia)
Thanks so much for your help.
Dario