So, this issue must have happened to you too. You called Autel and that is how you found this out?
I bought my drone from B&H. They said I could talk with Autel or just send the product back to them and they would send out a new one. (Not refurbished either) Because I have been losing faith in Autel customer service I went with the option to return the "defective" product and get a new one, since it was within the 30 days return policy period. If Autel made a "customer community" announcement it could have saved everyone from the exchange procedure.
Thanks!