New firmware for 4T XE?

[wcsodennie]

Anyone hear anything about a new firmware update for the thermal issues some are having on the XE? Customer service claims one is coming within this month. I have a few others that have contacted me about them having the same issue but others that theirs has been flawless. Hoping CS actually knows what they are talking about or again, they are just the puppets of the mainland and saying what they are told to say. I heard this on my former 4t with a connection issue and after a month, no new firmware, but a replacement with the less capable XE…. Which I finally unboxed and found out…. GREAT their latest refurb became another one of my headaches. Bravo Autel. You did it to me again.

 

[rcee]

Would be nothing more than happy to receive a replacement with a updated starlight camera.

In what terms the XE is less capable according to you?

 

[wcsodennie]

Would be nothing more than happy to receive a replacement with a updated starlight camera.

In what terms the XE is less capable according to you?

 

[wcsodennie]

The focal length of the thermal, 9.1mm vs 13 mm. In my use for thermal pet search and rescue, I like a more clear view from a distance to be able to spot the lost animal from 400 ft up. The 9.1 will will require me to be closer for the same view. As far as all the rest of the claims of the XE and what it is capable of…not buying it. I have learned already over the last few years how Autel works. All these great features to show and offer, but not available yet…coming in a firmware update “soon”. Just like this firmware update to repair this thermal camera shut down issue. They talk out of the side of their mouth while trying to gain market value and never living up to what they claim they have or will have for us in their products. But, again, I will back what the 4T was for me 100% when it was fully functional. The added stuff that came to the drone later in firmware updates I didnt really care about or use so it didnt really matter to me for my case use.

 

[wcsodennie]

Would be nothing more than happy to receive a replacement with a updated starlight camera.

In what terms the XE is less capable according to you?

This is so funny you said this, as when I got the XE I wasnt disappointed in how it flew or its capabilities but ran into an issue with center points of cameras not being the same. Like feet off. They had me send it back and replaced it with the starlight 4n gimbal. Guess what? They never tested the center points. It wasnt the gimbal. Didn’t know whether to be happy or sad. I just want my original 4T gimbal that worked flawlessly. Take it back to like 1.6 firmware with no other added features and I’d be more than happy. It’s been a 9 month back and forth. They seem to be getting better with the customer service, but the QC, meh. I’ll just keep plugging away hoping for the best. Im not giving up as this was my favorite drone even as I had the m30t.