One October 3, 2020 I purchased an Evo 2 Pro 6K drone and updated both the firmware and the software before flight. I had made a number of flights during October and November until...December 11, 2020 when I flew the bird out over the Superstition Wilderness near Phoenix Arizona. I had flown out to a distance of two miles and was bringing the drone back home when suddenly all connection between the drone and remote was lost. At the time of the lost connection the drone was out slightly over 1 1/2 miles at and altitude of 200 feet and 22 minutes of flight time remaining. Subsequent attempts to connect with the drone failed. I have contacted Autel. They asked for my flight records...oddly neither the drone was recognized nor were there any flight records recorded. Autel tells me absent the drone or the flight records they will not warranty the drone.
Wait...this gets weirder...I repurchased another Evo 2 drone configured exactly like the lost drone. I flew it this morning. The drone is now recognized on my Evo Explorer app but again. No flight record is shown.. Considering my experience with Autel, at this point I could not in any way shape or form advise anyone to purchase what clearly is beset with lack of function (as advertised)...clearly Autel has problems with remote, drone or application or combinations thereof. I intend to overfly the area where the drone may have gone down. This is scrub brush, cactus and broken but relatively level terrain. If I can not find the crashed drone and if Autel persists in refusing to honor their warranty I intend to seek relief with appropriate authoritlies.
Wait...this gets weirder...I repurchased another Evo 2 drone configured exactly like the lost drone. I flew it this morning. The drone is now recognized on my Evo Explorer app but again. No flight record is shown.. Considering my experience with Autel, at this point I could not in any way shape or form advise anyone to purchase what clearly is beset with lack of function (as advertised)...clearly Autel has problems with remote, drone or application or combinations thereof. I intend to overfly the area where the drone may have gone down. This is scrub brush, cactus and broken but relatively level terrain. If I can not find the crashed drone and if Autel persists in refusing to honor their warranty I intend to seek relief with appropriate authoritlies.