Alexey,
I had what appears to be a similar problem. Not only was the horizon slanted but I when I yawed the horizon would just tilt more. I even had the landing bar show a couple of times. What finally cleared it for me was Autel sending me a new camera/gimbal along with a shipping ticket to return the 'bad' one. I have and always used the stable setting and have and am using the 2.x firmware.
Have you contacted Autel?... they wanted me to send them a sample of the video before the exchange was made.
Just got my camera/gimble back from service and it still has horizon tilt. Maybe there is no fix.
So far I have not experience the tilt on the gimbal and I have updated to every beta firmware along the way so I don't believe it is firmware related. If it was we all would be suffering the same fate.
For all 4 of your batteries to have the same problem I wonder if your charger is doing its job while charging. Perhaps the charger is not balancing the cells properly causing the critical drop. Your warranty is good for one year, and the batteries will be covered if you are below 200 cycles so I would get them replaced and see if you can get a new charger to resolve your problem.
No it does not.Does any know if the fix dng raw if it has info of iso and sspeed now?
I don't know what to think, Agustine. I suppose it's possible that something just happened to give out between the last flight on the old firmware and the first flight on the new firmware. I'm just not a believer in coincidences. My XSP is over a year old and therefore out of warranty, so this will be an expensive fix (and maybe not worthwhile) if it comes out of pocket.
That's a very good call Agustine - I've actually had this same issue with 2 previous batteries, which Autel replaced back in April. Didn't even think about the charger, but that makes a ton of sense. All of these batteries couldn't have gone bad all at once. I know the new firmware did something to optimize the batteries for storage, etc, so maybe the system is more sensitive to the battery issues with the new firmware (which is probably a good thing?) and that's why suddenly all of them look bad at once. All of the batteries are well below 200 cycles - the ones from April are under a couple dozen cycles, so I have no doubt Autel will offer to replace them. Might be worth asking them to just send a new charger and try that - I'm not after free batteries if I don't need them. But I suppose it's possible the batteries themselves are damaged from the faulty charge. Anyways, just thinking out loud. I'll be calling Autel later today to get their thoughts.
Autel cameras are not the only ones who have the
camera tilt problem. I moderate on a Yuneec forum and the Q500 4K CGO3 cameras are known to have a tilt problem. Some can be fixed by sending it in to yuneec support to get recalibrated but sometimes they come back still with the same problem. I think myself the servo motors get weak and fail. You have to think about all the different moves that gimbal has to do in a flight to keep that camera pretty much level. Things will wear out unfortunately.
Alexey, When you call Autel for help, they don't ask you where you purchased it, or where you are flying it.I can't contact Autel because I am in zone where X-Star drones not sell officially. I bought it on Ebay from China. So I have no rights for service maintenance.
Thank you for your tip but if part replacement needed they quite accurately deny me.Alexey, When you call Autel for help, they don't ask you where you purchased it, or where you are flying it.