Personally I think Autel is blowing it BIG TIME.
Here is an opportunity to show the drone community what customer service is all about. To stand by their word on great service. Their management team should have made sure that there was plenty support staff to handle inquiries, sales and support. Just because you want to be at CES doesn't mean you shut down your organization. That's just bad management, pure and simple.
I despise DJI, not for their products but the lack of customer service. That's why I would never buy from them. Autel releases the word about the EVO and doesn't expect to get lots of inquiries? Come on, to say we were all at CES is just a lame excuse.
They should have prepared. They're not new to business. Right now they're a dormant company in my book. If you go to their website and you can't buy a drone! Wth!! It was only a day or so ago that you could buy batteries again. It's been this way since before the holidays. No reason, no communication, nothing.if they're not planning on bring back the x star then Jusus!! Just say so.
A website is a platform to keep existing and potential customers informed. There is no thanks for your interest on our EVO. No way to have them alert anyone of wanting to buy an EVO. No dates as to when they'll have ANY product back in stock. It's pure silence. That means that their marketing director needs to be fired. We got more information from YouTubers visiting their booth than from their website. They're so screwed up that they couldn't even get their website to work. Don't believe me? Try this link:
https://autelrobotics.com
Their webmaster is so lame he didn't even bother to make sure their SSL certificate works without adding the www.
How do I know, the link came from cnet. Can you just imagine how many people followed that default link and got to bad url and never came back? It's this type of incopetance that not even excusable. Its called the basics of being a webmaster. To check your links. If fact i reported to them 2 weeks ago and still not fixed. It would take all of 30 seconds. Just imagine if someone found a firmware glitch! If they can't fix their own website, even when it's brought to their attention, how do you think their response time to a malfunctioning app?
They missed a great opportunity to capture the interest of a lot of existing and potential new drone owners. When the news of the EVO was released, they should have capitalized on it. Instead everyone who went to their website saw how incompent they were. Again, they missed a huge opportunity to let everyone know what was going on, but they failed miserably.
I hope they get their act together. If they want to boast about great customer service, then put your money where your mouth is. Don't say we will do something and don't like responding in 24 hours. If you can't do it, then don't say it. And for anyone thinking that no one provides good customer service, and that's just to be expected, then you're a moron. I know plenty of companies that still believe in customer support and stay true to their word.
I hope the new EVO comes to fruition and leaves DJI wondering "what the hell just happened" but Autel will never make a dent by keeping their core supporters and everyone else in the dark.
On a recent trip to a Best Buy the salesman said not to buy the X Star because rumor has it they laid off a lot of employees are probably going out of business. Again, wth? Where is the rep from Autel that's suppose to be visiting these stores on a weekly basis to update their staff?
Where is the damage control from Autel? Where is their PR manager? Oh yeah, he's trying to book a show at the Balagio or they fired him as well. Come on Autel get your act together!!!!
I hope someone from Autel actually reads this. I've emailed them twice with no response. That's a real shame that their management team is so out of touch. Again, they missed a huge opportunity all because of bad management. That's the scary part. If this is how they think they should run a business, they're already doomed. Great bird or not.
Why did I write all of this? Because I hate DJI and want Autel to get their act together. Otherwise I wouldn't have even bothered. 3DR blew it, GoPro blew it and now the last US based drone company who has a chance of sticking it to DJI is on the same waypoint.
One last thing...I don't even own a drone. I'm just a potential customer. Think about that for a moment.
Here is an opportunity to show the drone community what customer service is all about. To stand by their word on great service. Their management team should have made sure that there was plenty support staff to handle inquiries, sales and support. Just because you want to be at CES doesn't mean you shut down your organization. That's just bad management, pure and simple.
I despise DJI, not for their products but the lack of customer service. That's why I would never buy from them. Autel releases the word about the EVO and doesn't expect to get lots of inquiries? Come on, to say we were all at CES is just a lame excuse.
They should have prepared. They're not new to business. Right now they're a dormant company in my book. If you go to their website and you can't buy a drone! Wth!! It was only a day or so ago that you could buy batteries again. It's been this way since before the holidays. No reason, no communication, nothing.if they're not planning on bring back the x star then Jusus!! Just say so.
A website is a platform to keep existing and potential customers informed. There is no thanks for your interest on our EVO. No way to have them alert anyone of wanting to buy an EVO. No dates as to when they'll have ANY product back in stock. It's pure silence. That means that their marketing director needs to be fired. We got more information from YouTubers visiting their booth than from their website. They're so screwed up that they couldn't even get their website to work. Don't believe me? Try this link:
https://autelrobotics.com
Their webmaster is so lame he didn't even bother to make sure their SSL certificate works without adding the www.
How do I know, the link came from cnet. Can you just imagine how many people followed that default link and got to bad url and never came back? It's this type of incopetance that not even excusable. Its called the basics of being a webmaster. To check your links. If fact i reported to them 2 weeks ago and still not fixed. It would take all of 30 seconds. Just imagine if someone found a firmware glitch! If they can't fix their own website, even when it's brought to their attention, how do you think their response time to a malfunctioning app?
They missed a great opportunity to capture the interest of a lot of existing and potential new drone owners. When the news of the EVO was released, they should have capitalized on it. Instead everyone who went to their website saw how incompent they were. Again, they missed a huge opportunity to let everyone know what was going on, but they failed miserably.
I hope they get their act together. If they want to boast about great customer service, then put your money where your mouth is. Don't say we will do something and don't like responding in 24 hours. If you can't do it, then don't say it. And for anyone thinking that no one provides good customer service, and that's just to be expected, then you're a moron. I know plenty of companies that still believe in customer support and stay true to their word.
I hope the new EVO comes to fruition and leaves DJI wondering "what the hell just happened" but Autel will never make a dent by keeping their core supporters and everyone else in the dark.
On a recent trip to a Best Buy the salesman said not to buy the X Star because rumor has it they laid off a lot of employees are probably going out of business. Again, wth? Where is the rep from Autel that's suppose to be visiting these stores on a weekly basis to update their staff?
Where is the damage control from Autel? Where is their PR manager? Oh yeah, he's trying to book a show at the Balagio or they fired him as well. Come on Autel get your act together!!!!
I hope someone from Autel actually reads this. I've emailed them twice with no response. That's a real shame that their management team is so out of touch. Again, they missed a huge opportunity all because of bad management. That's the scary part. If this is how they think they should run a business, they're already doomed. Great bird or not.
Why did I write all of this? Because I hate DJI and want Autel to get their act together. Otherwise I wouldn't have even bothered. 3DR blew it, GoPro blew it and now the last US based drone company who has a chance of sticking it to DJI is on the same waypoint.
One last thing...I don't even own a drone. I'm just a potential customer. Think about that for a moment.
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