I purchased the drone directly from Autel Australia, though their website which is still online advertising the sale of
EVO 2's. I engaged with them at the time via phone and email, they present themselves as Autel Robotics and the paperwork was as such. Are they an Authorised dealer? I do not know but at the time it was the most direct way to purchase an EVO1 here in Australia. See for yourself
Camera Drones & Quadcopters | Aerial Photography & Filming
Regardless of where I purchased the drone at the time, Authorised or otherwise, you are attempting to discredit me by diverting the discussion away from the point I am making and that is that Autel do not support their older models here in Australia. Nor do they, by way of their own words have Authorised dealers or repair facilities in Australia that support their current products, including your
EVO2.!! Maybe they never have, maybe the word "authorised" is up for debate? I do not know, i'm just going by what they told me, in their own words direct from the horses mouth.
AUTEL STATED TO ME YESTERDAY VIA EMAIL, and to note is there had been ZERO mention of any a particular product up to this point in my communication with them. I had not even mentioned my drone or any issues with it. I simply asked the following, "Hi, Do you guys exist in Australia anymore? Any contact details please?"
Their complete response was, and again to note there had been ZERO mention of any particular products up to this point in any communication between me and them.
"Thank you for contacting Autel Customer support.
At this time we do not have an authorized dealer or repair facility in Australia. May I ask what you are looking to do? Make a purchase, send a drone in for repair, etc?"
Rosco, you said, "No offence, but your responses are coming across as being highly selective, in order to support your own personal grievance with Autel regarding your Evo 1. I'd suggest if you're going to voice your dissatisfaction, you should ensure what you are writing is correct first."
How is that being highly selective mate? I'm parroting exactly what they said, verbatim.!!
You are the one who is mincing words to suit your own agenda and let me give you 1 example.
I said to you, based on your staunch defence that, ".... it screams that you have some involvement with the company." I never used the word "business". You have introduced that word so please do not put words in my mouth. I never said "business involvement". I used the words "some" and in another reply, "role" with the company, I never said "business."
To go one step further if you wish to continue down this line of attacking the man, which requires defending
I'll ask you this rhetorical question; Do you engage in anyway online with Autel via social media or forums or do they engage with you in the view of the public? A little bit of friendly back slapping here and there perhaps? A few "likes" and shares between ya'll?
Anyway, let's get back to the facts and topic shall we? I will use words directly from Autel so there is no suggestion by you or others that i'm being highly selective to 'suit my own grievances', as you suggest.
In further discussions with Autel, I asked if they could supply me required parts or to a drone repair business for my EVO1. Their TOTAL response apart from hello and goodbye was;
"Im sorry but we can not sell individual parts to a repair facility even if the drone is out of warranty. My suggestion is to search the internet for the parts as third party companies source the parts and sell them individually." Note the word "EVEN" because that relates to in warranty products, the current models, the
EVO2.
Autel US have also clearly stated to me that,
"At this time we do not have an authorized dealer or repair facility in Australia."
By your own admission above Rosco, and also by my own investigations, New Zealand is where Authorised Australian Autel repairs are conducted so you even know that there is zero support here in Australia. You know that so why are you being the self appointed defender of Autel?
I have a right to be curious about your involvement with them, even if its just via social media channels, its still involvement and if you are going to call my credibility into question, you should be open about your own. No-one can argue the power of social media "influence" now could they? Its a multi-billion dollar a year business and we all know it happens.
I've been open about my dissatisfaction with Autel and correct me if I am wrong, is that not what a forum is for, open discussion and expression? I've also done free marketing for Autel by way of my own video productions in the past and given them credit where credit is due and yes, I have been a happy Evo 1 flyer for a couple of years so my current view is coming from a balanced and I believe fair perspective. I believe my grievances are fair and reasonable as a consumer.
Again I will state for your benefit, every other Autel owner out there and of course my own, that Autel need to make a statement about their intentions to support and honour their products beyond a paltry 2 years or beyond the next new model. We are all buying with our hard earned money, expensive flying equipment that will at some point require repairs and those parts and repairs should be supported by the company for many years to follow. I'm happy to pay for Out of Warranty parts and labour, i've never asked for anything free from them. I only want parts for a 2 year old drone and they will not supply them.
We aint buying toasters or kettles.!!
