Recent content by wcsodennie

The focal length of the thermal, 9.1mm vs 13 mm. In my use for thermal pet search and rescue, I like a more clear view from a distance to be able to spot the lost animal from 400 ft up. The 9.1 will will require me to be closer for the same view. As far as all the rest of the claims of the XE...

Anyone hear anything about a new firmware update for the thermal issues some are having on the XE? Customer service claims one is coming within this month. I have a few others that have contacted me about them having the same issue but others that theirs has been flawless. Hoping CS actually...

The original gave me all kinds of problems, but it wasnt the drone. It was the customer support. If you read that post you will see that I tout the drone with high regard…comparing and picking it over the m30t which I also owned. When it went down, I had nothing but issues when trying to get a...

I would like to chime in also as this is the type of “baiting” Autel does for some great advertising of a product that isn’t up to that par when sold. They did it with the Max 4t. I ordered as soon as it was available and come to me with almost none of what was advertised. Had to wait for a...

I think i lowered it to $6500 with three new batteries instead of just the one the rugged bundle comes with. I have so many extras available to sell with it but needed to start somewhere.

So, so sad Autel. This just takes the cake. If you have kept up with any part of my story with my 4T you will know the hell that Autel has put me through. Again, loved the drone…even above the M30T by yes…DJI. But….it so ends there once there is an issue. So after a few months, Autel finally...

I had an issue kind of like this. My times were off which made my drone not connect properly as the date was off. Have you gone into the controller settings to make sure it is set to the correct time zone? Just a thought. This helped with part of my issue I was having

I had the same type issue with my 4t that I paid for the insurance up front, then paid the deductible of another $700 to get the drone replaced after a crash and it was the run around after that. I almost gave up to be honest. I think they want you to. It was two whole months of lost business...

Start Your Own Thermal Pet Search & Rescue Business! – Autel EVO Max 4T XE Drone Package for SaleLooking to start your own business in thermal pet search & rescue? —This Autel EVO Max 4T XE is the perfect tool to get started! This drone is built for precision, reliability, and high-performance...

And doesn’t it take like a full day for email reply sometimes even to a simple question. Almost like a textbook response that has nothing to do with what you are trying to explain. It is sad that when previous DJI owners take a chance for a possible substitute they get taken. Mine was not with...

Unfortunately, mine was $9000 when new plus the $1000 insurance. They okay this game very well and will stay behind DJI no matter who takes over this company until they figure out this customer service thing. They see us as just the little guys as they have huge contracts I’m sure but we are...

Yes, and swapped out when you first paid the $1000 for the Autelcare, then the $689 deductible if you crash, then they will swap out with a refurb…. Which I’m not against…but it better work properly when I receive it. I had to and am still jumping through hoops to attempt to get a replacement...

It’s not just older versions…. They don’t give very good support if/when they even respond or are available. Been without a working evo max for over a month.

I had the polar opposite experience after crashing my Evo Max 4t. Never been so frustrated with a company in all my life. I took the chance with Autel and really loved the aircraft but without the customer service if/when needed I would have never purchased. I’m still in the process now of...