Recent content by Lmccaskill

I bought it directly from Autel since they offered me in upgrade for the Evo Thermal that they couldn’t seem to fix the issues it was having after having the drone for weeks evaluating it! Sent it back with more problems than when I originally sent it to them to repair. This was all after an...

There are a number of drone dealers that no longer recommend Autel to customers and clients

Autel cost me money reputation all the while I was trying to promote Autel products as a great tool for conservation only to be let down time and time again. Only to come to reality that they simply don’t care

Autel has no customer service support or service repair interest. I sent my Evo Thermal drone in with multiple issues even after having a Autel rep verify the issues and was told they couldn’t find anything wrong with the drone. After numerous emails they sent it back with more issues than when...

I was there to demonstrate the drone to crocodile biologists from around the world. It wouldn’t fly or connect with satellites anywhere I went. Had to cut my trip short because of the failure to perform

I was at the Texas Robotics Summit in March with 400+ in attendance and one of the common topics discussed was the poor service and customer support from Autel drones. It’s really a shame since Autel seemed to be really moving up in popularity especially in the conservation field where I work...

At least DJI has a process to unlock geofencing and responds in minutes to customer requests or issues. Autel was 2 days past the time of my planned use! Total failure of support and customer service

Cost me thousands of dollars in travel money to demonstrate their Evo Max N at an international crocodile conference only to fail in the field. I guess attendees learned what dron not to use! Customer service offered me discounts on future purchases of Autel equipment. Why would I purchase any...

They already have implemented geofencing

Then why is Australia a no fly zone?

Totally dissatisfied with Autel support or customer service. Has cost me thousands of dollars and reputation trying to promote their equipment

Geofencing is already in place. Ruined a demonstration in Australia because I was unaware this was even happening