On the 18th May my Evo2P simply fell out of the sky and landed on rocks. I got in contact with Autel support and was told to send the flight log, which I did straight away.
On 21 May I was advised to send my drone for repair to New Zealand, and received the required paperwork from Autel on 28 May. I put the drone in the mail that day and it was received by the repair shop on 9 June, taking a while to get through customs. I received a call from the repair shop and we went through the situation I experienced. Good, proactive customer service.
After a week or so I was informed that the onboard telemetry had to be sent to the US for analysis which took forever and I was then informed that the IMU had failed and needed to be replaced. I said to the repair shop I needed to be assured that the drone was fit for flight before any work was done to repair physical damage.
Shortly after I was informed that the camera was damaged and would have to be replaced.
On 18 August (3 months to the day) I was informed by the Seattle office that my drone would have to be sent to the US and I would be sent a tracking number. Its now the 3rd of September and I haven’t heard a thing.
I am an amateur photographer. I bought the E2P because of its far more sophisticated camera than my old Mavic Air. Its cost me about AUD3000, which is a lot of money for me.
What Autel doesn’t realise is that their drones are noticeable and attract attention. So, people talk to me where I fly as it’s a popular spot for watching the surf, and I do surf photography. No longer do I extol the virtues of the E2P. Indeed, one guy has bought a DJI after a long talk about Autel. Another is still making up his mind but I am sending him a copy of this message.
I have been quiet and patient during this whole fiasco, but no longer. I note that Autel has given away 5 drones in exchange for market useful information. Yet, their support service is, to be honest, total sh1t. So, my current target is to keep talking people out of buying these products, as, to be perfectly honest, they are a risk for not only amateurs but professionals as well.
On 21 May I was advised to send my drone for repair to New Zealand, and received the required paperwork from Autel on 28 May. I put the drone in the mail that day and it was received by the repair shop on 9 June, taking a while to get through customs. I received a call from the repair shop and we went through the situation I experienced. Good, proactive customer service.
After a week or so I was informed that the onboard telemetry had to be sent to the US for analysis which took forever and I was then informed that the IMU had failed and needed to be replaced. I said to the repair shop I needed to be assured that the drone was fit for flight before any work was done to repair physical damage.
Shortly after I was informed that the camera was damaged and would have to be replaced.
On 18 August (3 months to the day) I was informed by the Seattle office that my drone would have to be sent to the US and I would be sent a tracking number. Its now the 3rd of September and I haven’t heard a thing.
I am an amateur photographer. I bought the E2P because of its far more sophisticated camera than my old Mavic Air. Its cost me about AUD3000, which is a lot of money for me.
What Autel doesn’t realise is that their drones are noticeable and attract attention. So, people talk to me where I fly as it’s a popular spot for watching the surf, and I do surf photography. No longer do I extol the virtues of the E2P. Indeed, one guy has bought a DJI after a long talk about Autel. Another is still making up his mind but I am sending him a copy of this message.
I have been quiet and patient during this whole fiasco, but no longer. I note that Autel has given away 5 drones in exchange for market useful information. Yet, their support service is, to be honest, total sh1t. So, my current target is to keep talking people out of buying these products, as, to be perfectly honest, they are a risk for not only amateurs but professionals as well.
