My message to Autel as of April 9th 2022
Dear Sir,
Autel EVO 3 Pro requirements for being yet another “ Flagship Drone ” but with an affordable price of $2995
**--** Need a10X zoom camera with Smooth Gradual Zoom and not like Jerky 2X, 3X, or 4X are worthless for video.
Built-in ND filters with the flip of a switch and 4K video with 120 fps.
6K to 8K Video camera switchable, a true 36 MP photo camera without Interpolation.
The Smart Remote with Tiltable forward LCD, Hood and Neck strap and built-in 256 Gig and SD card slot on the remote.
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Autel EVO 3 Pro Cinematic
A. In order for a drone to be Stable it must be bigger in size by at least 4 inch each fiber arm and have even more powerful motors than Autel
EVO2 Pro !
My Autel
EVO2 Pro can’t come back at times even if its only 125 to 150 feet away and 150 feet up due to it being very windy where I live in the open.
Any thing smaller is a Toy and not worth throwing your hard earned money !
**--** Just about the size of “ DJI Matrice 30 Quadcopter ”
Now this is what I call a real Smart Controller with tilting screen, hood and neck strap.
B. Do not over promise and under deliver as far as Battery is concerned !
I rather you say 42 minutes when in reality it gives 46 to 50 minutes actual flying time !
**--** How about having a additional battery compartment for double battery, the flight time but the battery connection Must be Solid so as not to cause any Fusion from Over heat ! !
C. The GPS Must lock-in within 15 to 20 seconds after powering up the remote and drone.
Each newer location the GPS should have Auto GPS, Lock-in !
D. We badly need Solid, Stable Video Feed, no more Blacking out or Freezing video connection !
* * Around 1000 feet and 200 to 300 feet height I was loosing video feedback on my LCD.
Hate it when I get my Autel
EVO2 Pro in to the right location and then loose video feed and having to fly back just to Re-boot again !
E. Slow down those Jerky moves that ruin the video footage.
Give us the choice to dial-in from 1 second to 8 seconds delayed, gradual picking up camera movement and the drone.
At front end and at the back end of each shot when in this “ Cinematic Mode ”
**--** We are not Drag Racing but Video taping and any Jerky Video Movements cause Dizziness to the viewer, wake up !
F. In cold weather in 20* temp the drone at times stops taking 12 picture Panoramas, video freezes and forced to abandon mission.
Forced to Re-boot the drone and remote !
G. Right after the drone completes taking Panoramic pictures it should ask, do you want to continue to the next Panoramic or Stitch the images.
If I don’t respond within 6 to 8 seconds it should be ready to take another set of Panoramic shots.
We don’t use your Panoramic stitching as it is full of flows and degrades the final picture. Microsoft has ICE, a free program and does a good job stitching the Panoramic pictures.
H. When suddenly due to battery going down the drone starts a “ RTH ” and before you know it or can react to the Yellow tiny “ Cancel ” box !
I have had near miss accident as the drone speeded up right in to the tree.
Need a much bigger “ Yellow Cancel Box.”
I. The Remote battery keep draining and need constant charging, My older Typhoon H ST 16 remote battery lasted 5 times longer and had a 7 inch LCD cost only $300 with editing capabilities not $1199
Get a bigger longer lasting battery.
J. The newer EVO - 3 Pro needs two powerful frontal video lights that can be switched on and off with the remote.
K. A $12 GPS tracking device built-in the drone main body, in case of a glitch or fly away ! !
We have been your Field Lab for Autel, listen and help us with what we need !
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Sadly Autel Customers Service is cancerous, playing with fire and the fire spreading like wildfire !
I tried to help you with my 2 cents peace of mind, pick up the pieces and wake up.
I keep getting your Worthless Ticket # that don't fix my issues, a good way to cover up your Customers Service trail and this way your own employees can
Happily say " Customers issues resolved " when in reality they just covered up their Goof - off's and Fooled you the Upper Management !
**--** Fire these Grease Monkeys that are playing games with your Reputation ! ! All they do is issue a Ticket # more like sleeping pills to put us back to sleep.
**--** I still firmly believe the Autel
EVO 2 Pro is a Flagship Drone with beautiful colors and sharp but Jerky video and pictures that once you get used to that you will never touch DJI tiny drones that lack that.
* * If only you listen.
**--** The Good News is that even tho DJI can’t sell their Mavic 3 enough due to Pre-mature release, tiny in size and overly priced.
**--** No wonder DJI is forced to discount the price down in order to hopefully sell their Mavic 3 drone due to Pre-Mature Launch and a very bad camera, its a
" Tiny Toy " compared to your
EVO 2 Pro or even the DJI Mavic 2 Pro.
Its your chance to win by offering us
“ Far Better Customers Support ” Fire them first and clean up your slate !
They are Cancerous to Autel !
Thanks for taking the time to read my message.
Best regards,
Ajay Madan
PS: Both my Autel
EVO 2 Pro are still not working and No one ever called for tried to help resolve my issues.
Where has your Management been ?
