Recent content by Videoguy4u

Just so you know Autel Robotics does not monitor this site. This site is ran by AutelPilot. So when we complain about Autel Robotic there not seeing these post. you never hear from the monitors of this site.

Wish you the best, after the last update I started to gets a message (you are on the edge of the designated country) what the hell. Ask Autel why everyone is getting this message, they can’t answer the question. Best of luck

No. I talked with John from the Bothell, WA support. He told me to reinstall the firmware which i did. But as of 8/16/2024 I got the message again. The message reads. you are on the edge of the designated country. Let me ask you something, This forum belongs to Autel Pilot not Autel Robotics...

I’m sorry to hear that. It is a firmware issue. I don’t know what part of the world you’re in but I deal with Autel support in Washington. Sometimes I call after hours to get the people in China. You can’t get to a supervisor. I think there should be a massive lawsuit. I’m frustrated with the...

I just got off the phone with Autel so he asked me to download the latest firmware again and then put it on the SD card. Put it in the drone and have the firmware update. The firmware update was successful when I did this procedure took it for a half a mile test ride no messages everything seem...

Hey America, I get the same error message. Talk to Autel today about this and he wants me to reinstall the firmware. Download the firmware on SD card and inserted into the drone. Well, I am updating to see what happens and if it continues, he’s going to send me information on how to retrieve my...

It just started. I was still able to fly. There is no trust in Autel.

I live in Sacramento, California. I just started to get this message. Says I’m on the edge though. Autel is one of the worst customer service support people I can ever think of.

Hello to all the V3 drone operators out there. I no longer trust my V3 drone. About five months ago I had a prop fall off in the air after flying for an 30 min flight. anyway, i use my warranty for a replacement drone. The drone is refurbished. I no longer trust support people, I’m nervous...

Looking at the Breakdown of the drone, I could reassemble this drone. I guess the next time I have a catastrophic failure with my V3 I will lean how to rebuild it. I used up my last replacement when my prop fell off. Broke the camera and broke a leg. I need to learn this if I could afford the...

The support person John has been a big help navigating thru all my ******** with them. Lets say there honoring my warranty now. I bought a warranty for v3 and they never attached it to my bird. John has been a big help. Do you call the Washington support? That’s where I call too..

Don’t feel too bad, I sent in a V2 for repair and it came back broken as well. My controller came back with out my screen protector on it. This was just the tip of my problems with support. I think the drones are great but very disappointing in support team.

Just recently, I was flying my drone. I was three batteries landed. Change my batteries double checked everything. Started the drone back up. Let it air set my return to home. Location went up about 40 feet. A prop came off in the air broke the gimbal broken arm. What a tragedy so last time I...

This is for everybody in the world who owns the Autel drone. I’ve had two drones from Autel the V2 I had to send in for repairs. It came back, broken and not repaired. I believe Autel is one of the worst customer service support I’ve ever witnessed. With my V3 drone, I’ve had firmware problems...