Recent content by DThomas

Took a bit of work and some more emails and a phone call and was finally able to get some more information. As I believe I mentioned I was told the crash was caused by Firmware - which I disputed and today had a chat with someone else where this was confirmed. It appears an error was made in...

Ansia - have not had this drone apart but have had others and figured that this was where most of the labour cost came from. As I do not have the cash for the full repair and they will not sell me parts I was willing to pay for the repair that requires the parts I cannot get. As this repair...

I asked about that - what I have to do is do an RMA to see if they will accept a return on that shell. Then if the refund me the money they will charge me again for a shell and the full cost of labour. I was quoted 2 hours of labour for the shell and replacement of FPC cable, DSP board and...

Update: 1. I am unable to get the logs from them. 2. They have decided to leave cause of crash due to Firmware not being most recent - even though this does not explain how a drone flips vertical and fly's itself into the ground. 3. I have asked if they would just replace the FPC cable and DSP...

The raw logs - are they binary?

I seem to recall finding your instructions and other instructions in other threads and tried each of those a few times as well. As for how Autel accesses the logs I suspect they take apart the drone and read them directly from the SD card that is in the drone. Was reading a website with a tear...

If I had the $300 to fix it a I would think about it. I could fix it myself easy enough if they were willing to send me the parts. The fact that they seem to be so tight lipped and I cannot get anything in regards as to what caused the crash is starting to make me suspicious. The $300...

Tried asking for logs - they won’t give them to me. Tried downloading logs before I sent it away. Drone turned on would not fully connect to allow me to access log. Tried 3 different OS’s and 2 different Linux distributions. Used Kali to test communication and drone would only ever register as...

I did ask about the motors as that would be what would explain the flipping vertical. They said they have no information bout that. I then asked if I had it repaired and it was motors and then it crashed again I would be back to the same spot. Current quote for repairs is $230. I am Canadian...

Called and chatted with CS. They said based on what they were given by the technicians there was nothing given to them about the crash or what the logs said. All they were told was what was damaged during the crash and that the firmware was not the most recent version. I asked why I would pay...

Will call in the morning.

Yeah. When it flipped I could still hear it running saw blades spinning. But was to focused on trying to regain control to decipher a pitch difference from there being less motors running. I have asked Autel CS a couple times since they sent invoice as to what cause was and not getting an answer.

Would this not of been in the logs when they analyzed them? And if so would this not of been reported to me other than “We analyzes your logs and this is what needs repaired...”

Use Apple

Battery was at 100% when started flight - I was bringing drone back to land. Had already been flying for a while. This battery is no more than a year old if that. I have two that I received within the last year. One a year ago and one about 6 months ago. Battery has never been below 15% after...