Recent content by Charlie B

I see I can downgrade but it looks a little time consuming. I just had my drone out to do a few winter shots and probably won't use it again until warmer weather. I live in Massachusetts and it has been in the 20's so I'll just wait until there is a fix for the software problem. Thanks for the...

Ok, thanks.

Today I flew my drone and soon realized I could not record video nor jpeg files. Everything else was normal. I could see the camera on my iPhone X and all the other functions worked as usual. Checked it out at home and finally called support. I was told that the problem was in the latest...

I use the prop guards. I have had several tip overs landing on uneven terrain and they did save the props. When I first got the drone this summer I did tangle with a tree and they were of little help. It is too much trouble to take them off when I transport it locally. I'll only use the case if...

Yesterday, 31 degrees with a flight of 12 minutes. I keep the batteries inside with a temperature of 70 degrees prior to flight.

I'm curious too. I left for Scotland right after getting it back. I'll post anything relevant when I get back towards the end of the month.

I flight tested my replacement X Star Premium today and it works fine. The Autel customer service is great and I'm glad I went with them.

I dealt with Ben and Casey also and they were very responsive to my emails and a few phone calls. I received my replacement/refurbished drone with all the accessories yesterday. The drone looks brand new as do all the accessories. I just updated the firmware and am going to fly it tomorrow.

I was running out of options when the battery reached a critical stage. I felt turning off the controller would eliminate any chance of me regaining control of it.

Nothing I could do to avoid the crash and I couldn't get any more info other than it was not repairable. Their support is really great. They're easy to get ahold of by phone and respond to emails in a timely manner.

I tried all the functions and nothing worked to regain control of it with either the controller or my iPhone.

After it would not respond to the joysticks I tried the RTH function on the controller and my iPhone. It is in repair now and they are testing it.

I tried different combinations but the battery level was critical and finally died.

The latest V 1.1.3 which I updated in July when I received it.