Recent content by Props McGavin

Autel keep doing what they always have been; talking up their customer support while offering ZERO for superseded models. One only needs to read through all of the bad experiences on this forum (including my own from EVO1), to realise how disgraceful AUTEL really are. Sure the new owners are...

Yep, I was screaming about how bad Autel have been over the past few years in regards to their respect and support of customers as it seems they have NONE.!! Especially when a new model comes out. My Evo 1 was ;less than 2 years old and requires about $45 dollars worth pf parts which they were...

NO secrets with me that im a disgruntled EVO 1 user. 18 months into my ownership, I chased up Autel for some parts and repairs that I was happy to pay for but got stonewalled. Check my previous salty posts where I warned that EVO 2 users would be in the same boat when the new models come out...

I'll think you'll find the teeny weeny market share of us here down under is of little or zero consequence to their bottom line, hence the poor repair and back up service for non-current models. Id also suggest they are concentrating their market focus on more industrial/military applications...

I ask because myself and other have had similar issues with taking off with fully charged batteries but suffering from radically reduced flight times so my question was, how long BEFORE you fully charged the batteries? I hour, I day 1 week? It seems theres an issue with batteries that appear...

Any updates on this?

Cheers mate and thanks for the understanding with this issue. I don't think i'm asking for anything unfair or unreasonable. I just want to be able to purchase some basic parts for an Evo1 that is not even 2 years old (March 2019 purchase), and they will not assist in any way. I have managed...

Excellent, i'm glad you won't respond because you are not making any sense. I purchased the drone from AutelRobotics.com.au who you say are not an authorised dealer and that I should have done better research prior, then you go onto say there was never any authorised dealers in Australia for...

I purchased the drone directly from Autel Australia, though their website which is still online advertising the sale of EVO 2's. I engaged with them at the time via phone and email, they present themselves as Autel Robotics and the paperwork was as such. Are they an Authorised dealer? I do not...

Yesterdays email that I received directly from Autel Robotics USA, and I quote,, "At this time we do not have an authorized dealer or repair facility in Australia." Nor are they willing to ship me the very basic and required parts so that I can repair. Lets not get caught up in semantics of...

Not sure where you are greeting your info from. Yesterdays email that I received directly from Autel Robotics USA, and I quote,, "At this time we do not have an authorized dealer or repair facility in Australia." Lets not get caught up in semantics of Autel China, Autel US.?? The short and...

My recent customer service complaints which it now seems have brought all of the defenders of the company out of the closet to offer support when in fact my issue may soon be your issue based on Autels performance to date. Be wary my dear EVO 2 flyers as your time may soon be coming. If...

My recent customer service complaints which it now seems have brought all of the defenders of the company out of the closet to offer support when in fact my issue may soon be your issue based on Autels performance to date. Be wary my dear EVO 2 flyers as your time may soon be coming. If...

NOT HAPPY JAN.!!!! I've been communicating with Autel US as all of the Australian Autel contacts, webpage, social media etc, no longer get responded to, they no longer exist. Waited for 2 weeks and no response so I went to the US. Long story short, I need some parts for an out or warranty...

I got a response from Autel Rosco. They will not even send me parts, they will not send parts to any drone business in Australia, they suggested that I "search the internet for parts". So you keep defending them as hard you like and whatever your role is with the company, their actions speak...