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"unknown battery

John

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May 14, 2021
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Pro 6k for about 3 months now... I was flying at about 40 ft altitude and maybe 30 ft away when "unknown battery " flashed up on the controller and the drone started landing. i had enough time and power to bring it back towards me for a grass landing.. now if you put it in the drone the controller says "unknown battery" ?
My other 2 batteries are fine. the controller says almost fully charged and only 7 cycles on the suspect battery.

Has this happened to anyone else and what does it mean? Calling support in the morning.


Thanks
 
Has this happened to anyone else and what does it mean? Calling support in the morning.
Hi. What is your progress with the battery & Autel support?
 
Autel was great. I sent them screenshots and they replied back within the hour and said okay we're sending you a new battery
 
My next question would be what happens if you drop an autel fully charged unknown damage battery into a 5 gallon bucket of water???
 

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