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Stuck recording button

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Mar 12, 2020
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Tried to fly a waypoint mission today and when I pressed record I didn't hear " RECORDING" I noticed the button is stuck. This drone is about 2 weeks old and I bought it brand new. The button worked fine till today. I contacted Autel an the friendly guy told me he will send out a repair form. Did anyone else encounter this problem?
 

Ansia

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Are you in the latest firmware version of your drone? If you are using an old firmware, but the latest app, you will encounter some issues.
 

Ansia

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Ohh. I have never had any troubles with the record physical button.
 

claudius62

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Sometimes, too, in the vice, with a hammer and a chisel, it also works .........😊
 

charmin

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Try crashing it whilst moaning about it on you tube, they will send you a brand new whole drone, but you need to be an idiot flyer first...
 

GLEvideo

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My Video Record button on the EVO controller has just started doing the same thing. I was flying in a very rare situation within a migratory flock of snow geese and getting some great footage except the button was starting and stopping the video recording every couple seconds. Kept hearing "Start Recording", Stop Recording" over and over again and I was even touching it. Dang video is trash because of it. Luckily I did get some shots the day before.
 

claudius62

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Like any button exposed to dust (like keyboards), a little electronic cleaner (WD), activate the contact several times, let it dry and very often it works again. (Likewise on SD card contacts, especially if it is handled often. Large fingerprints are left on it.
 
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They email me the free return ticket and advised me to return the drone too. REASON: CRASH. I never crashed the drone and there is nothing wrong with it. But Ill return it if thats what they need to fix my problem.
Customer service is EXCEPTIONAL
 

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