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Scratched New Evo

Joined
Jan 5, 2019
Messages
3
Likes
2
Age
62
#1
I finally purchased an Evo. Out of the box I found a few scratches on the body, one along the side, and a nicked propeller. I contacted Autel with my concern. I was told not to worry as some are pulled for QA checks but they did offer to send me a new set of props. Twice I've sent messages to OK the replacement props but no reply from Autel. My questions - has anyone receive a new Evo with cosmetic imperfections, and if so were there any other problems? Is Autel quick and professional about returning email messages?
 

Autelguy

Well-Known Member
Joined
Feb 1, 2018
Messages
109
Likes
39
Age
54
#3
I bought a new refrigerator from Lowe's. After they installed it I noticed a small ding at the side bottom. Not cool for a $2700.00 fridge. I was told to call Lowe's the following day. They offered me a $50 credit. I said no thanks, I'd like to get what I paid for. After a few minutes of haggling, they offered me $200. I said nope. At the end they took off $500 from the purchase price. I'm sure the Evo works great but to only offer a pair of props seems insulting. I'd ask for 2 new batteries and the props. Those props probably cost them $.38 cents each - if that. Get what you paid for. While you're at it, I'd also ask for your "true" 30 min flight time which no one has ever gotten. Always be honest and treat your customers fair. Do that and they will become your best sales force.
 
Likes: Phillyjon
Joined
Jan 5, 2019
Messages
3
Likes
2
Age
62
#7
I really don't want to return it but I can't even get a response from last Wednesday's message asking them to send replacements props. I'll give them another few days and if no reply or satisfaction, I'll send it back.
 

Ansia

Well-Known Member
Joined
Jan 10, 2019
Messages
55
Likes
16
Location
Nonestica
#8
I really don't want to return it but I can't even get a response from last Wednesday's message asking them to send replacements props. I'll give them another few days and if no reply or satisfaction, I'll send it back.
I wouldn't give them anything. You paid for a fully safe flying drone. You didn't get that.
 
Joined
Dec 22, 2018
Messages
5
Likes
0
Age
47
#9
I am a Newbie here (and to Autel drones)... Yet ALL the customer service feedback brought me on board.
Sold a Phantom 1 and a Phantom 3 and a Mavic Pro2.. Simple because POOR qualities , and no customer service.
During my purchases /and receiving a EVO package , one battery was no good... Took 14 days yet a new battery is on it's way..
DOES SEEM ODD.
 

Ansia

Well-Known Member
Joined
Jan 10, 2019
Messages
55
Likes
16
Location
Nonestica
#10
I am a Newbie here (and to Autel drones)... Yet ALL the customer service feedback brought me on board.
Sold a Phantom 1 and a Phantom 3 and a Mavic Pro2.. Simple because POOR qualities , and no customer service.
During my purchases /and receiving a EVO package , one battery was no good... Took 14 days yet a new battery is on it's way..
DOES SEEM ODD.
What do you mean when your P1, P3, and M2P are poor quality?

You had to fight with Autel's CS for 14 days to get a replacement battery?
 
Joined
Dec 22, 2018
Messages
5
Likes
0
Age
47
#11
What do you mean when your P1, P3, and M2P are poor quality?

You had to fight with Autel's CS for 14 days to get a replacement battery?
... Never fight with anyone.....

Does seem odd, THAT the awesome customer purchase, customer service response THAT I received ... That AUTEL would send or be reluctant to hold up the same standards..
I would spend weeks, months sending e-mails or phone calls, to DJI to only receive an accuses..
 

Ansia

Well-Known Member
Joined
Jan 10, 2019
Messages
55
Likes
16
Location
Nonestica
#12
... Never fight with anyone.....

Does seem odd, THAT the awesome customer purchase, customer service response THAT I received ... That AUTEL would send or be reluctant to hold up the same standards..
I would spend weeks, months sending e-mails or phone calls, to DJI to only receive an accuses..
I'm sorry. I am having a hard time following your train of thoughts.
 
Joined
Dec 20, 2018
Messages
13
Likes
1
#13
Wow not my experience at all with getting a replacement battery for my new EVO. It was an email, and 22 minutes later it was on its way. I had to provide a few things to them to get it to me. Name, address, email, phone number, pic of QR code with Serial number and the original Purchase receipt. (Sydney responded quickly and professionally). It was a little slow getting here, 14 days. but it did arrive neatly packaged, with a return receipt for the non working one. I felt the entire process was painless, professional and timely.
 

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