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Device disconnected

Florida Wildlife

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I just got the Xstar premium. I can rotate the gimble and can fly. But no camera and at the bottom it says device disconnected even though it is connected. Im new to Autel drones and im lost at the moment. Any Clues? I've figured it out and the port on the back of the controller is dead. Not the cable as the same cable used for charging is fine and i did try other cables. It does the same the same thing whether device is plugged in the transmitter port or not. Back to my Phantoms!! I also had to get another battery as it came with a bad one..not good for sales Autel
 
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Ansia

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Welcome to the forums.

Have you tried cleaning the camera contacts with an eraser? Sometimes bad contacts will prevent the camera from working properly.

@Tufargon Any ideas what else could be the problem?
 

Tufargon

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Just what I was thinking Ansia.
The camera/gimbal are detachable. Detach it, clean the contacts with alcohol or an eraser. Also look at that ribbon cable to see if it's not damaged. When you re-attach it make sure it's in there good.
Could also try another data cable to your phone/tablet.
 
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Florida Wildlife

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Just what I was thinking Ansia.
The camera/gimbal are detachable. Detach it, clean the contacts with alcohol or an eraser. Also look at that ribbon cable to see if it's not damaged. When you re-attach it make sure it's in there good.
Could also try another data cable to your phone/tablet.
Thank you for the help, will give it a shot
 

Florida Wildlife

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Nothing worked so putting it for sale, maybe someone else will have luck. I dont need a paperweight
 
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Tufargon

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You may want to try another phone also. I've had a couple devices that did not work with the same results you're getting.
Not sure I'd be blaming Autel for bad sales on a unit that's like 3 yrs old or more. I'm sure you bought it used so I'd be blaming the owner more than Autel. Sorry we couldn't help any more.
 
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Trox

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Nothing worked so putting it for sale, maybe someone else will have luck. I dont need a paperweight.
That sounds like the guy that sold it to you! ;)

Wondering why you haven't tried calling Autel customer support? Although all of us forum members are well-meaning in our advice and may have a good deal of experience in some matters, sometimes the situation requires going straight to the horse's mouth as the most prudent beginning.
 

A420N

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That sounds like the guy that sold it to you! ;)

Wondering why you haven't tried calling Autel customer support? Although all of us forum members are well-meaning in our advice and may have a good deal of experience in some matters, sometimes the situation requires going straight to the horse's mouth as the most prudent beginning.
Good luck with that ! Autel will just say ”well we’ll sell you a refurbished one”. After they had me send it in. For no reason obviously. If this were any of my DJI drones, the gimbal arm & ribbon cable can be bought for like $15, you’re only down for a day. My $800 Autel X-Star Premium has been down for over a year cause I can’t find those two cheap little parts & the company won’t help in acquiring them.
 

A420N

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Good luck with that ! Autel will just say ”well we’ll sell you a refurbished one”. After they had me send it in. For no reason obviously. If this were any of my DJI drones, the gimbal arm & ribbon cable can be bought for like $15, you’re only down for a day. My $800 Autel X-Star Premium has been down for over a year cause I can’t find those two cheap little parts & the company won’t help in acquiring them.
Correction: They had me send it in just to say,”oh we’ll sell you a refurbished one for $599. What kinda **** is that 🤦🏼‍♂️
 

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