customer service

[Jack Rosenbaum]

hey everybody! i wanted to know what autel's customer service is like. i know people HATE dji service and LOVE yuneec's. from some people who have dealt with it a little bit, what have been your experiences compared to these other 2 brands?

 

[HiloHawaiian]

Pretty good overall...They are responsive and helpful. I've had 3 instances when I needed them, twice they gave me new (refurb) drones when I lost 2 from a compass issue & a sudden failed battery issue. Flight logs told the stories, no pushback...

 

[ORANGE CRUSH]

The best customer service i have experienced, by far a 10

 

[ORANGE CRUSH]

HiloHawaiian, Just curious, if you lost the drones how were you able to get the flight logs? Are the saved to the app.? Ive wondered about this for sometime, thanks, OC

 

[Jack Rosenbaum]

thanks everybody. i think that makes it final then. i guess im getting the evo.