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Checking in from Illinois

slvervper99

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Hello guys and gals,
I have my X-star premium for about a month, sadly I have to send it back to Autel for service because I crashed it on the roof of my house, they have to replace the top shell (cracked) and the DSP board because my camera was tilted on the screen, I can adjust the screen but I have to do this everytime I fly the drone. I had a Yuneec Q500 that is stuck on a tree but could not get too due to potential legal issues. So hopefully, I will learn a lot here as I did at Yuneec forums. Hoping to get the drone back by the end of next week. I have tried calling them for the progress of the repair but I could not seem to talk to a live person, I get an automated one that leaves a message that someone will call back within 24 hrs, not sure if this has change because I've read reviews about them picking up the phone right away -I've tried a few times and decide to just leave an e-mail but have no response so far.
 
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Agustine

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Welcome
I to was\am a Q500 owner. In fact I moderate on one of the forums. I mostly fly my Autel now as it is a much better flying machine although I have thousands of videos with my Q500.

Sorry to hear about your crash with the Autel. Autel just put out a firmware upgrade. It is in open beta with a few issues and they might be busy fielding problems. I sent a email last week about a bad battery and they answered with in 3 hours. On their site they also have a chat option, you could try that.

screenshot-www.autelrobotics.com 2017-08-01 13-38-05.png
 

slvervper99

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Thanks Agustine,
They sent me an email actually for the repair authorization and they have stated that it may take up to 14 days for the repair, I guess I was just anxious to get the drone back, I don't own multiple drones that's probably why I am having drone anxiety and drone withdrawal lol, hopefully, they finish it and gets back to me soon.
 

LuvMyTJ

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Hello,
It is a pleasure to welcome you to the AutelXPilots forum.
I hope that you will be able to use the forum to further your safety knowledge and for the exchange of innovative ideas and as a resource for current developments in Autel quadcopter’s.

Autel has a good reputation for customer service. I'm sure they will help get you back in the sky.

Enjoy!
 
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Arbaxter

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Thanks Agustine,
They sent me an email actually for the repair authorization and they have stated that it may take up to 14 days for the repair, I guess I was just anxious to get the drone back, I don't own multiple drones that's probably why I am having drone anxiety and drone withdrawal lol, hopefully, they finish it and gets back to me soon.
I know wxactly how you feel. Hang in there and do some reading up on these sites. Also take that pumpkin somewhere wide open and get use to how it flys.
 
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jtarmstrong78

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As mentioned earlier, you should try the chat option on their website. I got an almost immediate response. On the other hand, it was a little difficult to get someone the phone.....They called back. We just kept missing each other.


Sent from my iPhone using Tapatalk
 

slvervper99

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As mentioned earlier, you should try the chat option on their website. I got an almost immediate response. On the other hand, it was a little difficult to get someone the phone.....They called back. We just kept missing each other.


Sent from my iPhone using Tapatalk
Thanks. I did get a response after 24 hrs, but this is moot now because I got my XSP back yesterday. :)
 
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