Best way to get an email response from Autel

[scriffij]

I have sent several emails to autel and all I get is a ticket number and no response. I've been emailing enterprise support as I have their most expensive enterprise gear.
Whats the best way to get a response from Autel regarding my technical issues.
If I buy their customer care package, do you think they will respond to my emails? Don't want to pay good more money on top of the $16,000.00 already to be no better off!

Cheers in advance Guys!

 

[mike9591]

I have sent several emails to autel and all I get is a ticket number and no response. I've been emailing enterprise support as I have their most expensive enterprise gear.
Whats the best way to get a response from Autel regarding my technical issues.
If I buy their customer care package, do you think they will respond to my emails? Don't want to pay good more money on top of the $16,000.00 already to be no better off!

Cheers in advance Guys!

Also check your Spam folder that's where a couple queries were answered for the company here.