Welcome, Autel Pilots!
Join our free Autel drone community today!
Join Us

Autel's non-existent technical service

G_G

Well-Known Member
Joined
Feb 26, 2019
Messages
639
Reaction score
184
I do apologize and yes this is a known issue since the last few versions. I checked the bug reports again, and still labeled as unresolved.

On other forums tons of people were having issues with new focus change and I should’ve slowed down a read a little more. As you know I just got back from a long vacation and trying to play catch-up.

Regarding Cicero. There’s always a few. What he doesn’t realize is that I don’t even have to be on consumer forums or threads. I’m here because I want to be, glad I’m not forced to deal with his types..
Thank you for being here, Ken, and going the extra mile to help! We want you to be here, too, despite the few who would bite the hand that is trying to feed them. Your reply confirms my suspicion that the poster with this focus issue can't fix it by replacing the Pro camera, and neither can I. It's a software bug, and not a hardware issue. Hopefully, it will get resolved soon. Are you able to confirm whether it is a firmware or an Explorer app issue?
 
  • Like
Reactions: Andrew01

ssb73q

Well-Known Member
Joined
Jun 6, 2021
Messages
57
Reaction score
31
Age
80
Hi G_G, what really shakes my confidence in Autel support is that they can't replicate my AF/MF switching issue with my 6k drone. I have tried deleting, reloading apps, both official and beta, using two different Android devices and one IOS device with the same defective AF/MF result. I would like to think that Autel support is telling me the truth, but I now have some doubts.

BTW, Blade Strike's reply on using focus lock is a good workaround to my initial issue of the focus changing intermittently. While the ability to switch between AF/MF is problematic, auto focus lock should allow keeping the focus from changing during a mission.

Regards,
Richard
 
Last edited:

Blade Strike

Well-Known Member
Autel Enterprise Support
Joined
Jul 8, 2021
Messages
216
Reaction score
181
Age
44
Website
auteldrones.com
Thank you for being here, Ken, and going the extra mile to help! We want you to be here, too, despite the few who would bite the hand that is trying to feed them. Your reply confirms my suspicion that the poster with this focus issue can't fix it by replacing the Pro camera, and neither can I. It's a software bug, and not a hardware issue. Hopefully, it will get resolved soon. Are you able to confirm whether it is a firmware or an Explorer app issue?
After playing around with it my self, I feel like it’s an app bug tbh. But I could be 100% wrong though.
 

halzucati

Well-Known Member
Joined
Aug 16, 2021
Messages
198
Reaction score
155
Age
46
Location
Maple Valley, Washington
Website
www.zucaticorp.com
After playing around with it my self, I feel like it’s an app bug tbh. But I could be 100% wrong though.
Agree, this looks and feels entirely like software.
Intermittent, state-dependent problem that is hard to replicate. It's as likely that it's something about how this feature is being used as that it's being used.
That doesn't mean it's not a problem, but as has been shown there are work-arounds.
I'm not defending a software bug, I'm just saying, after working in the software industry for 25+ years, bugs are not uncommon, nor are resolutions which take full version revisions to fix. Sometimes not even then.
 
  • Like
Reactions: advexure

halzucati

Well-Known Member
Joined
Aug 16, 2021
Messages
198
Reaction score
155
Age
46
Location
Maple Valley, Washington
Website
www.zucaticorp.com
And I'll add this to the conversation:
Microsoft was founded in 1975. The year I was born.
It took Microsoft 26 years to develop and release Windows XP, what many consider to be the first moderately stable OS for the modern PC.
Then it took Microsoft 8 more years till the next stable OS, Windows 7.
Then it took another 6 years for Windows 10 the latest stable version.

The Evo II and it's associated app (All of which I'd consider heavily software dependent) is 1 year old, if that depending on when you count the release date as...
It's a flying SLR camera, PC, and long-range RC airframe in one. Pretty amazing if you step back and look at it from the perspective that the first of the modern consumer drones was released in 2013 by DJI (Phantom 1). That's just eight years ago. Anyone remember that drone? Anyone want to talk about the bugs and issues with it? Or the quality of footage it could produce, or really any aspect? The My Pillow sized, white controller?

This generation of drones (and especially those from Autel) have progressed so much faster than previous software based tech. And the quality they produce is simply top of the line.
Yes there are bugs in hardware, software, and firmware. Yes not every feature works on release day (ADS-B, I'm looking at you.) Yes customer support needs improvement. Yes perhaps Autel is moving faster on release than they can keep up with on support and revisions.

Keep in mind however that we're only eight years (8) into this technology in the consumer space. It took 26 years for Microsoft to evolve to Windows XP. Then 14 more years to Windows 10. That's 36 years from ground zero.

We're at 8. Windows 95 wasn't even released by that point for Microsoft.

I understand that since 1975 everything has evolved and that this tech is evolving faster, which is partly my point.

The drone tech windows xp isn't going to take 26 years. I'm going to say it'll take 10.

Maybe Autel will survive it's competition with DJI and other competitors, maybe not. I'll bet it will.

The Evo 2 is still cutting edge and only 2nd Gen. I'm going to bet that by Version 5 you'll look back and compare the Evo 2 to Windows 95. Cool but flawed.

Best thing to do for everyone who wants to complain, pile-on, or degrade the work that Autel is doing is simply to sit this, and the next two revision cycles out. Just go do something else while the tech matures. For everyone else, this process is normal, and completely associated with tech evolution and incremental revision work. Enjoy being on the cutting edge, and curse all the problems and money you spend to be there.

Make no mistake however, what Autel, DJI, Skydio, and all the other drone makers have done up to this point is amazing and deserves a better community and support than has largely been shown here. Help make the product you love and have invested in better, and stop complaining about things that are not only expected and normal, but unavoidable.

Report the bugs, learn how to troubleshoot, and find work-arounds and share them. That's your job at this phase of development.

And one last thing...

@Blade Strike and @advexure are treasures. Plain and simple treasures. Finding one resource like either of them in a forum like this is like winning the lottery. Finding two is winning the lottery, then being struck by lighting only to find out that you now have super-powers and are rich. Seriously. Treasures.

Think on that.
 
  • Love
Reactions: advexure

advexure

Well-Known Member
Joined
Jan 10, 2020
Messages
530
Reaction score
734
Website
advexure.com
Well said, @halzucati 👍 Great job putting it all into perspective, and thank you for the shout! :)

I like the Phantom 1 mention because for many of us, that was where it all began. Amazing how much tech has changed in just 8 years. And I'm sure in 2029 we'll be getting a good laugh at what was the latest and greatest in 2021! 🤩

One last thing, no technology is perfect.
 
  • Like
Reactions: halzucati

halzucati

Well-Known Member
Joined
Aug 16, 2021
Messages
198
Reaction score
155
Age
46
Location
Maple Valley, Washington
Website
www.zucaticorp.com
Just to put an exclamation point on this conversation.
This is the Phantom 1. And it was AMAZING! LOL. Only by the standards of the day.
I especially like when the reviewer says... "Add 4xAA batteries to the controller....."
I do not miss that time.

 
  • Haha
Reactions: advexure

Saladshooter

Well-Known Member
Joined
Aug 25, 2021
Messages
150
Reaction score
129
Age
49
@Blade Strike and @advexure are treasures. Plain and simple treasures. Finding one resource like either of them in a forum like this is like winning the lottery. Finding two is winning the lottery, then being struck by lighting only to find out that you now have super-powers and are rich. Seriously. Treasures.
I agree wholeheartedly.... thanks for being here with us.
 
  • Love
Reactions: advexure

ssb73q

Well-Known Member
Joined
Jun 6, 2021
Messages
57
Reaction score
31
Age
80
Well said, @halzucati 👍 Great job putting it all into perspective, and thank you for the shout! :)

I like the Phantom 1 mention because for many of us, that was where it all began. Amazing how much tech has changed in just 8 years. And I'm sure in 2029 we'll be getting a good laugh at what was the latest and greatest in 2021! 🤩

One last thing, no technology is perfect.
Hi advexure, when it comes to a few dollar items, yes, no technology is perfect. However when spending over $1k, I expect the technology to work as advertised, or fixed in short order after the technology is introduced. In my experience, DJI resolves problems quickly, Autel seems to take forever while dancing around the problems. IMO with the new Nano and Lite coming, Autel better get it right and not repeat the typical Autel dance. I hope that Autel can pull off a huge win, but history suggests otherwise.

Regards,
Richard
 

Edward

New Member
Joined
Nov 4, 2021
Messages
2
Reaction score
2
Age
82
Ken @Blade Strike is a good guy. Former DJI employee, who has been a great asset to everyone with DJI issues over the years. Let's give him a chance to reply, as his primary focus is Enterprise, rather than the prosumer line. Right now, he is the only one at Autel that I currently have any faith in, after Randall's unfortunate departure. I certainly don't want to discourage Ken from helping, as he is a diamond in the rough!
I agree, Ken is a hope of covering for a hopeless company, Autel. I am concerned that he might get frustrated some day and just walk away.
 

GeoDrone SRL

Well-Known Member
Joined
Aug 18, 2021
Messages
239
Reaction score
145
Age
44
I agree, Ken is a hope of covering for a hopeless company, Autel. I am concerned that he might get frustrated some day and just walk away.
We will pay him 10 massages sessions and 3 for psychotherapy :).
@Blade Strike Ken, In Romania we have a lot of engineers that repair drones, change parts and reprogram what is needed, why Autel is not changing the location of EU service?
Would be less costs and can afford more employees.
Also there is no distribution center in Romania, can be made one, as almost all Europe choose this country as $$ advatage (Renault production, Ford production, Continental programming and research, Amazon programming, and so on).
What do you say?
 

Blade Strike

Well-Known Member
Autel Enterprise Support
Joined
Jul 8, 2021
Messages
216
Reaction score
181
Age
44
Website
auteldrones.com
We will pay him 10 massages sessions and 3 for psychotherapy :).
@Blade Strike Ken, In Romania we have a lot of engineers that repair drones, change parts and reprogram what is needed, why Autel is not changing the location of EU service?
Would be less costs and can afford more employees.
Also there is no distribution center in Romania, can be made one, as almost all Europe choose this country as $$ advatage (Renault production, Ford production, Continental programming and research, Amazon programming, and so on).
What do you say?
all I can say is that I will pass it along. This is above my rank and pay scale.
 
  • Like
Reactions: GeoDrone SRL

Latest threads

Members online

Forum statistics

Threads
8,638
Messages
82,333
Members
6,558
Latest member
Doecliff