Hello Autel Robotics
i'm fed up with the Europe support because i got an Autel EVO 2 since April and i cannot use it due to this Direct remote identification which is mandatory in France.
I send already many mail to Autel Europe support to know if they are going to update the firmware to be able to register the identification to DGAC (French Aviation government) which is complusory in my country and all the time the answer form the support is the same :
"maybe or i cannot tell you, we understand your problem"
" As of the moment, we do not have any information with regards to the Beacon identification system if it would be included in the next firmware update.
We understand that this is a critical necessity to meet with our consumers demand. Not just in the state of France alone, but to be able to comply with every EU state
requirements. Our engineers have look into this, rest assured that this is taken as a priority".
When i ask if we can stick an external beacon ( remote identification) and where is the best location for do not disturb Evo 2 electronics the answer from your support is:
"My apologies, we do not information or procedure of attaching an external DRI. Autel Robotics does not currently does not have a beacon. We only recommend official
Autel Robotics accessories. Use of any third-party accessories will void our warranty policy"
You may want to check with your third-party software developer's expertise in how they attach their products to our drones.
And so on....
There is someone from Autel Robotics to answer to my questions ?
Regards
JJ
i'm fed up with the Europe support because i got an Autel EVO 2 since April and i cannot use it due to this Direct remote identification which is mandatory in France.
I send already many mail to Autel Europe support to know if they are going to update the firmware to be able to register the identification to DGAC (French Aviation government) which is complusory in my country and all the time the answer form the support is the same :
"maybe or i cannot tell you, we understand your problem"
" As of the moment, we do not have any information with regards to the Beacon identification system if it would be included in the next firmware update.
We understand that this is a critical necessity to meet with our consumers demand. Not just in the state of France alone, but to be able to comply with every EU state
requirements. Our engineers have look into this, rest assured that this is taken as a priority".
When i ask if we can stick an external beacon ( remote identification) and where is the best location for do not disturb Evo 2 electronics the answer from your support is:
"My apologies, we do not information or procedure of attaching an external DRI. Autel Robotics does not currently does not have a beacon. We only recommend official
Autel Robotics accessories. Use of any third-party accessories will void our warranty policy"
You may want to check with your third-party software developer's expertise in how they attach their products to our drones.
And so on....
There is someone from Autel Robotics to answer to my questions ?
Regards
JJ