Autel EVO II Crash results

[Byeongnam kim]

After purchasing AUTEL EVO 2, the service was really disappointing. I'm so embarrassed to hear that the drone equipment malfunction caused the cost of repair even though it crashed.

I sent a broken drone to the Chinese service center and a LOG file, but I was informed that the answer was firm and should be paid for.

So what do you think about this issue ? Customer issue or Drone Malfunction caused ?

 

[charmin]

Hi, So what do you think the Drone issue was, what did it do that you didn't use the control to make it do... ?

 

[Byeongnam kim]

Hi, So what do you think the Drone issue was, what did it do that you didn't use the control to make it do... ?

yes because when fly the drone suddenly make speed up few second I think 6 sec ? I couldn't control myself.

My drone already sent to China Factory but they said that's not drone issue and you need to pay .

 

[TravisPNW]

Any crash videos? Surely you were recording?

 

[Byeongnam kim]

I couldn't record to sd card because suddenly really speed up.

 

[Byeongnam kim]

After purchasing AUTEL EVO 2, the service was really disappointing. I'm so embarrassed to hear that the drone equipment malfunction caused the cost of repair even though it crashed.

I sent a broken drone to the Chinese service center and a LOG file, but I was informed that the answer was firm and should be paid for.

So what do you think about this issue ? Customer issue or Drone Malfunction caused ?

They change new drone but I need to pay 160$ and not included battery and propeller.