Just received my Evo 2 Pro and the controller will not connect to my phone. I have attempted many things to get it working. I have a Samsung Note10+ running Android 12. The same phone works with both my DJI Spark and my Mavic 2 Pro with USB Debugging Mode established so the DJI Go 4 App just opens when the phone is plugged in. Here is what I have tried at this point:
Any ideas?
Updates:
7.12.22 I have updated the Firmware to the latest V2.3.23 via the SD card and the phone at least chimes now when the controller is plugged in but it never connects. I have submitted a Support Ticket to Autel because the Telephone Number just keeps dropping me to voicemail after waiting for 20 minutes or so (happened 4 times!). I did not think it was possible to have worse support than DJI, but I think these guys have taken the number 1 spot.
7.12.22 Deleted all the other flight apps including Autel Explorer from my phone, did a cold boot, reinstalled Autel Explorer, and still did not work. I am running out of ideas short of returning the thing.
7.13.22 Autel Support has contacted me via email to gather basic information. Still never got a call back from them.
7.14.22 Autel Support seems to think the USB Module might be bad so I have returned the drone as I don't have the time to chase it down anymore, especially with potentially using this drone in my business.
- The drone does connect to the controller but will not activate because the Explorer App will not connect to the controller
- Tested the Autel-provided cable with my DJI Drones and it works
- Tried connecting my Samsung Galaxy Tab A with its own cable and it does not work, (Works with DJI)
- Tried connecting my iPad V9 to its own cable and it does not work (Works with DJI)
- Tried going back and installing an older version of the Explorer App and it does not work.
Any ideas?
Updates:
7.12.22 I have updated the Firmware to the latest V2.3.23 via the SD card and the phone at least chimes now when the controller is plugged in but it never connects. I have submitted a Support Ticket to Autel because the Telephone Number just keeps dropping me to voicemail after waiting for 20 minutes or so (happened 4 times!). I did not think it was possible to have worse support than DJI, but I think these guys have taken the number 1 spot.
7.12.22 Deleted all the other flight apps including Autel Explorer from my phone, did a cold boot, reinstalled Autel Explorer, and still did not work. I am running out of ideas short of returning the thing.
7.13.22 Autel Support has contacted me via email to gather basic information. Still never got a call back from them.
7.14.22 Autel Support seems to think the USB Module might be bad so I have returned the drone as I don't have the time to chase it down anymore, especially with potentially using this drone in my business.
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